Capital Metal Management: Revolutionizing Operations with ReMatter

Capital Metal Management: Revolutionizing Operations with ReMatter

In the competitive world of metal recycling, staying ahead often means embracing innovative technologies. Read on to see how Capital Metal Management, a nationwide metal recycling company based in Atwood, TN, transformed its operations and customer service by implementing ReMatter software.

Company Profile

• Company Name: Capital Metal Management
• Size: Nationwide reach
• Location: Atwood, TN

The Challenge

Capital Metal Management faced several challenges that were hindering their growth and efficiency:

1. Outdated systems tied to on-premise servers and hard drives
2. Inefficient communication processes
3. Difficulties in scaling operations

Mason Cooper, a key decision-maker at Capital Metal, expressed their primary need: "We needed something that was not confined to in-house servers and hard drives. I want something I can pull up anywhere. I don't want to have to be at my yard - I just want to get done what needs to be done."

The Solution: ReMatter Software

After careful consideration, Capital Metal Management chose ReMatter software to address their challenges. The decision was influenced by several factors:

1. User-Friendly Design: "ReMatter's design is great. It really reduces the burden of training new employees," Mason noted.
2. Integrated Workflow: The software seamlessly integrated Accounts Payable, Settlements, and the Supplier Portal.
3. Supplier Portal: This feature allows customers to monitor their transactions independently through a self-serve web app.
4. Cloud-Based Solution: Accessible from anywhere, addressing the need for flexibility.

Implementation and Support

The transition to ReMatter was smooth, thanks to:

• Constant updates from the ReMatter team
• Proactive and responsive customer support
• Direct access to ReMatter's leadership for support and advice

Mason particularly appreciated the personal touch: "Being able to directly reach out to ReMatter's founders for support or advice is something you don't see often."

Impact on Business

The implementation of ReMatter had transformative effects across Capital Metal's operations:

1. Enhanced Customer Experience: The Supplier Portal allowed clients to view real-time tickets, payment history, and request bin service directly.
2. Improved Efficiency: Mason reported, "I probably save a minimum of a minute per ticket" processed daily.
3. Business Growth: The improved customer experience through the Supplier Portal helped close "an additional 25 deals over the past 3 months alone."
4. Operational Flexibility: The cloud-based system allowed for remote work and better accessibility.

Return on Investment

Despite being a significant investment, the returns were substantial:

• Time savings from reduced email correspondence and report creation
• Increased focus on business development
• Enhanced ability to travel and be accessible to customers

As Mason put it, "All of the time that I'm saving... It lets me go after new business. I'm able to travel more. I'm able to be more accessible for our customers."

Conclusion

ReMatter has become integral to Capital Metal Management's success, aligning perfectly with their commitment to operational excellence and superior customer service. Mason concluded, "As we continue to grow, ReMatter is central to our success. Their constant innovation, based on user feedback, keeps the platform evolving in ways that consistently benefit our operations."

The partnership between Capital Metal Management and ReMatter showcases how the right technology solution can drive efficiency, improve customer satisfaction, and fuel business growth in the metal recycling industry.

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