Frequently Asked Questions

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Hardware & Integrations

Full Suite



Our cloud based product is designed from the ground up for maximum data security. Your data is encrypted and continuously monitored to protect against cybersecurity threats. Your data is also stored redundantly to ensure that a copy will survive any catastrophe.

The SOC 2 audit is one of the highest recognized standards of information security compliance in the world. ReMatter underwent a 6+ month audit before earning the certification and has to renew every year. You can learn more about our commitment to the security & availability of our customers’ operations on our blog.

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No, ReMatter will never share your data with your competitors.

Yes, Admins have the ability to grant View/Edit/No Access permissions to any feature in ReMatter and have additional controls around entering prices and weights in the Scale Ticket.

Yes, we use industry-standard encryption protocols to protect your data in transit and at rest. This ensures that your data is secure and protected from unauthorized access.

Hardware & Integrations

ReMatter will provide hands on assistance during our onboarding process. Our priority is to make onboarding as easy as possible.

ReMatter can integrate with any serial or IP-based scale. You can connect your scale via a serial connection, like RS232 or USB.

Full Suite

By providing real-time information on delivery and billing status, ReMatter enhances customer service at the scale, ensuring efficient and transparent operations.

Yes, ReMatter has a wide range of integrations, including QuickBooks Online, QuickBooks Desktop, Sage, and more.

Yes, with ReMatter, all your outbound shipping documents are accessible anytime, anywhere, ensuring seamless operations and management.

Yes, Full Suite offers customizable templates and workflows that can be tailored to your business's unique requirements. Our team of experts can work with you to ensure that the software meets your specific needs and preferences.

We currently support English and Spanish in our mobile apps. Spanish will be coming soon to our web product.


Yes. ReMatter is built with multi-facility recyclers in mind. Create dispatch schedules across facilities and drivers, including the ability to dispatch between two facilities.

No. ReMatter keeps track of assets based on the physical marking on the bin (typically a stenciled number). Drivers select the bin number being picked up or dropped off during their job.

The ReMatter Driver app was built for ease of use by drivers of all technology levels. Drivers with no technical experience have quickly learned the app and found it useful in cutting down on unnecessary trips back to the office for paperwork and knowing their schedule in advance.

Yes. All members of your commercial team can be invited to ReMatter Dispatch. Additionally, they can request bin service for their accounts directly in ReMatter, streamlining communication with dispatchers and making it easy to know when their job requests are scheduled for.

Absolutely! Many ReMatter customers had inaccurate tracking on their bin locations. ReMatter is the solution to help organize your assets going forward.

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